- customer service – obsługa klientów
- to complain about sb – skarżyć się na kogoś, wnosić skargę
- justified complaint – uzasadniona reklamacja
- unjustified complaint – nieuzasadniona reklamacja
- fault, flaw – usterka
- to find faults in – stwierdzić usterki
- to correct faults – usunąć usterki
- guarantee – gwarancja
- warranty time – czas trwania gwarancji
- compensation – odszkodowanie
Dear Sir,
I am writing to complain about the customer service in your department store. I bought a clock in your shop last week. It did not work properly so I brought it back as it was under warranty. A young man at the counter said that my complaint was unjustified, as they did not find any faults. I insisted on having my clock checked again so that all faults could be corrected but he refused to do it.
